Terms and Conditions

Our contact details:

Name: Underwood Training Limited

Postal Address: 3 Claremont Crescent, Leeds, West Yorkshire. LS6 2BL

Phone Number: 0113 3053143

E-mail: admin@underwood-training.co.uk

Underwood Training is VAT registered. VAT no: 972 5677 74

Course Bookings

We provide First Aid Training courses through the following methods:

• Open courses for individuals/small groups to book on to
• Group courses which can be hosted at our training premises or held on site at the clients’ premises subject to suitable space and facilities for training to take place and to a risk assessment. These are called ‘in-house courses’.  
• Virtual online training courses – learners can work at their own pace; these do not result in an accredited first aid qualification as no practical assessment takes place
• Distanced training courses via platforms such as Zoom – for some courses including our range of First Aid for Mental Health courses this does result in an accredited qualification

Bookings can be made directly via our website for virtual courses.

For all other courses enquires and bookings (including group bookings) can be made by contacting our office by email, phone or via our website. Bookings will be confirmed via email.

Fees

Our standard terms require course fees to be paid 14 days prior to the delivery of training courses; the exception to this is for late bookings where payment is expected within 7 days of receipt of the invoice for training.

If your company uses a Purchase Order (PO) system, then a PO number should be supplied within 5 working days of the booking of any staff onto our courses. If booking training several months ahead, we may choose to generate your invoice closer to your course date; please email us if you require us to generate this sooner.

For virtual courses: payment is made at point of enrolment online through the website.

For individuals attending open courses: an invoice will be emailed after booking is completed, payment can then be made via BACS transfer to our company account as detailed on the invoice or can be made by clicking the ‘pay now’ button on the invoice to use an online card payment portal.

For company bookings and all group courses: an invoice for the course fee will be raised and payment can be made via BACS transfer. Please provide a purchase order number within 5 working days of agreement of booking course date(s).

Cancellation and Course Transfer

If a course is cancelled due to unforeseen circumstances, insufficient bookings or is overbooked by Underwood Training Ltd, you will receive a full refund or transfer to an alternative course date. We reserve the right to cancel a course at any time.

If however the course booking is cancelled or a request to transfer course date is made by an individual or an organisation:

• 15-30 days’ notice – 25% of the course fee applies (a sole trader/individual has the option to move course date free of charge once)
• Within 14 days of course start date or failure to attend on the day of the course without prior notification – full course fees are due.

If the candidate booked onto the course has symptoms of Covid-19 or has been advised to isolate by a medical professional, then workplaces can substitute another member of their workforce onto the booked place at any time up until commencement of the start of the course, or we will arrange transfer to a course running on a later date where we have a place available.

Substitutions:  An employer can substitute another member of staff to attend a first aid course if necessary up until the time at which the course commences. The office should be contacted by email, or if within 48 hours of the course commencement by telephone to confirm details of the new attendee. The exception to this is for a First Aid at Work Requalification course where the substitute does not meet the pre-requisites for attending this course.

Late arrivals or absences

Where the course results in attainment of a certificate, late arrivals or absences will usually culminate in candidates not receiving it. This is due to the minimum number of hours attendance required by the Awarding Organisations for some of the awards.

Responsibilities

Whilst your safety on all our courses is at the forefront of our thinking, and professional standards are employed throughout, clients are expected to take responsibility for their own actions and conduct. Please see our section on covid-secure-training, the principles of which will apply for any future pandemic e.g. a flu epidemic.  

For physical first aid training, clients are expected to be able to kneel, twist and bend over simulated casualties. Some course assessments also include a written (often electronic) assessment in addition to practical assessments.  If there is any doubt concerning the ability to complete any part of the course and/or assessments, please bring it to our attention at the time of booking.  Examples of this include joint injuries such as back or knee problems, physical disabilities, pre-existing medical issues e.g. angina and learning needs such as support required for dyslexia.

Please note: our usual training room is located upstairs (1^st floor) and there is not a lift in the building.

We may be able to put reasonable adjustments in place subject to permission from the Awarding Organisation for the qualification provided these are applied for in advance of the course. Given that all reasonable adjustments are specific to the individual, please contact us directly to discuss your personal requirements.

Insurance

Underwood Training Ltd has public liability and professional indemnity insurance cover of £5 million. Further details are available on request.

Information specific to First Aid Clients (physical First Aid courses)

• Please wear practical clothing that is comfortable to move around in and supportive shoes (you will be spending time on the floor!)
• Please do not wear lipstick when performing CPR on the manikins as it stains them.
• Please be punctual – candidates who are late or who miss a part of the course may not be able to complete their qualification.
• You will be required to supply your own lunch, unless stated otherwise in your pre-course information.

Information specific to organisations booking an in-house first aid course

• The room must be large with plenty of clean floor space *. Courses are active – students will be lying on the floor simulating casualties with others working around them.
• Maximum numbers for 1 trainer are 12 students *
• The room will require seating for the students and a table for the laptop/projector.
• Equipment required: a projector screen/projector or TV that links to a laptop**, a flipchart easel/whiteboard**, an electricity supply.

* Numbers able to be accommodated on a course may vary due to room size and logistics. This will be discussed at point of enquiry/booking.

** We will check regarding IT and presentation facilities with you at point of booking and may be able to supply these if necessary.

Please note: The HSE, Awarding Organisations and most National Governing Bodies have stipulations concerning contact time – in most cases students cannot pass a course unless they have attended all of the sessions, so please ensure that your staff are free to attend the entire course when this is on site at your premises.

Intellectual rights

All content of this website is the property of Underwood Training Limited. No parts of this website should be reproduced without written permission from Underwood Training – contact our office via the contact details above.

Links to other websites

Where links to other websites are provided for guidance, the content of their site is the responsibility of their own website, and you should review their own privacy policy/ terms and conditions. Top of FormComplaintsBottom of Form

Appeals and Complaints

If any person feels that the level of service that they have experienced from Underwood Training does not meet their expectations, and wishes to make an appeal or complaint, they can do so by contacting us by telephone, letter or email. This will be passed to the director or their delegate in the service area – an initial acknowledgement will be made within 5 working days and a written response will made within 28 days.   To obtain a copy of our full appeals and complaints policy, please request this from our office via email.

Terms and conditions last updated on 01/09/23